Return & Refund Policy
30-Day Satisfaction Guarantee
Your satisfaction is our priority. If you're not completely happy with your purchase, you may return it within 30 days of delivery for a full refund — no questions asked.
How to Start a Return
- Email us at footsly@proton.me with your order number and a brief note that you'd like to return the item.
- We'll respond within 1-2 business days with return instructions.
- Once we receive your returned item, we'll process your refund within 3-5 business days.
Refund Method
Refunds are issued to your original payment method. Depending on your bank, it may take an additional 3-5 business days for the refund to appear in your account.
Conditions
- Items must be returned in their original condition.
- Return shipping is the responsibility of the customer unless the item was damaged or defective upon arrival.
- If you received a damaged or defective product, contact us immediately and we'll send a replacement at no cost.
Exchanges
Need a different color? Email us within 30 days and we'll help you exchange it for the color of your choice.